It was one of the worst days ever experienced by the staff at Pediatric & Adolescent Health Partners in Midlothian. That morning, a young patient had died from an illness, and everyone was grieving. And in the evening, a parent losing custody of her children was scheduled to transfer custody to the father at the pediatrician’s office.
“The staff was dealing with the death of this child, we were trying to get all of our work done and at the same time seeing our kids in the office,” said Ted Abernathy, M.D. (M.D.’70/M), who founded the practice and graduated from the Virginia Commonwealth University School of Medicine. “And then a dad [in a divorce situation] walked in with a stack of medical records that was at least 2 1/2 inches high. He told us that he had concerns that his child was in danger.”
With just a few short hours before the custody transfer and with the staff preoccupied with grief, Abernathy took the stack of medical records and handed them to the practice’s two interns, Sarah Presley and Stephanie Lizama, both students at the VCU School of Social Work.
“We had a full load that day with a lot of emotions,” Abernathy recalled. “I took that stack of papers and I put it on their desk and said, ‘Ladies, I need your help. I need you to go through these records, and figure out how we’re going to help this family.’”
Presley, a second-year Master of Social Work student, and Lizama, a rising senior social work major, dug into the child’s medical records, placing a sticky note on each page to track every medical visit that might be relevant to any possible danger facing the child.
“They jumped right into it as a team,” he said. “When they were done with it, they handed it back to me and I was able to quickly go through the chart and figure out what was wrong. We now were able to report this to the authorities – and they did it all. They talked to the authorities, they talked to the lawyers, they talked to all the people involved.”
“That day, with everything being so horrible, they went to just extraordinary lengths to help these people,” he said.